Helpdesk

User Guides on How to Use the Tutopiya Platform

Dashboard

Your Welcome space. Welcome to Tutopiya Learning Portal!

Upcoming

This tab helps you view scheduled upcoming Classes and helps you Join the Class and Access the lesson.

Book lessons

This tab can be used to book your child’s lessons.

My Schedule

The My Schedule Tab shows the child’s upcoming lessons as well as past lessons.

Billing

The Billing Tab helps you select the Package you wish to purchase.

Profile

The Profile Tab contains your basic details that includes Subjects and Tutors assigned. Please ensure that this information is updated at all times. You can also personalize your notifications here.

Lesson History

The Lesson history tab gives you access to the recordings of your 1-1 lessons with Tutor. You can also request or add feedback here.

Share with Tutor

The Share with Tutor Tab enable you to share Homework with Tutor or request topics from Tutor.

Chat

This Tab shows you how you can use our Chat feature to communicate wtih the Tutopiya team.

Progress Tracker

This Tab shows the progress summary of the student.

Refer Friends

This Tab shows you how you can refer your friends to this amazing platform and enjoy special rewards for bringing in your friends.

FAQ -

About Tutopiya

What is Tutopiya?

Tutopiya is a live online tutoring platform that provides highly vetted and qualified tutors for individual lessons to students aged 8-18.

Do you teach students worldwide?

Yes, we teach students from many different countries around the world.

How do I join my lessons on Tutopiya?

We will email you a class link to your registered email address once you sign up.

You could use the Tutopiya App or the Tutopiya web platform to join the virtual classroom and enjoy your learning experience.

will load on your browser. We recommend that you only use either Google Chrome or Safari as your browser to access our classroom.

User guides and videos to help you get started are found on the top of this page.

How do I engage a Tutor on Tutopiya for my child?

Tutopiya provides a free trial individual 60 minutes lesson for every new student. Please signup on our platform, and complete your profile including the trial lesson details.

Based on your requirements, we will provide the best Tutor for your child and confirm the trial lesson for your requested date and time.

Can I choose a tutor for my child?

Yes, please sign up on our platform, for a free trial individual 60 minutes lesson and complete your profile including the trial lesson details. We will provide a choice of tutors for you who match your requirements.

Will you assess my child?

We carry out assessments and prepare customized lesson plans focusing on each student’s weaknesses and gaps in knowledge if any. This is optional and you may request for this service when you request for a trial lesson.

About My Tutor

Will I obtain a tutor who is experienced with my child’s chosen curriculum?

Yes, our tutors are comprehensively trained and specialised to teach certain curriculums. Therefore, we will only provide tutors who are experienced and knowledgeable of your child’s chosen curriculums.

Are Tutopiya’s tutors available on weekdays and weekdays and times?

Yes our tutors are available on weekdays and weekends 9am to 10pm. Our platform is accessible 24/7 for signing up, requesting trial lessons, watching replays of your lessons and booking tutors.

Will my child have the same tutor for the long term?

Yes, we provide the same tutor for the long term as we provide for the trial lesson.

How can my child share their homework or questions they need help with their tutor?

Your child may instantly use the Homework tab on the Web platform or Mobile App to upload photos of their homework or questions onto our virtual classroom . Student can also download resource material shared by the Tutor, using this same feature.

You could use the User guides for the Tutopiya App or the Tutopiya web platform for more information.

Do I receive feedback and progress on my child’s progress?

Yes we send feedback from your child’s tutor updating parents after every lesson.

If my tutor is ill, will you provide a tutor to cover?

Yes, we have an excellent team of tutors so we would be able to provide a tutor to cover your lesson. There will also be a handover so the tutor taking over would be updated on your needs and lesson plans.

Does my child need to travel to a tutoring center?

No need for any travel, your child learns at their convenience at home or at any location of their choice. Tutopiya will save your child and you much time and money spent travelling to tutors and tuition centers.

Technical Queries

Will I obtain a refund if my lesson is affected by a technical issue?

If a lesson is unable to be conducted due to technical difficulties on either end, our technical support team will assist to resolve and/or reschedule the lesson if it cannot be resolved immediately.

If you can’t solve the issue, our team is available to assist Monday through Sunday from 10am to 10pm.

Regrettably, we are not able to make refunds for technical issues outside of our control.

Who should I contact if I experience technical issues before, during or after my class?

We have a full-time technical support team to help you deal with any technical issues. Please email support@tutopiya.com or WhatsApp +65 8949 6974

Payment Queries

What are the rates of the lesson?

Lesson rates depend on your grade, curriculum and country of residence. Please email info@tutopiya.com or WhatsApp +65 89496974 for further information.

How do I make payment?

We offer flexible packages which may be used for many subjects and you may choose the lesson duration and frequency.

Our rates are generally at least 20% lower than standard home tuition rates.

When do I need to make payment?

Following a trial lesson, should you choose to continue lessons you will need to make payment.

Once you make payment, credits will be added to your account for the hours purchased and you may book the lessons.

If you are still unable to find the support you are looking for

WhatsApp our Support Team

WhatsApp Here

How Does Our Online Tuition Work?

Truly International

Our online classroom spans across the globe. At Tutopiya we make e-tuition accessible. All our online tuition plans are personalized to our students enrolled with us. We truly are an international tuition agency.

Be it in Singapore or anywhere in the world,
our team of passionate and dedicated coordinators brings quality, online home tuition near you.

We pride in being there for students and parents right from the start to ensure that they experience only the best of online private tuition right from the comfort of their homes or on the go.

At Tutopiya Online Tuition, our trained student coordinators and support team understand that it is important to find the best private tutor for students to get the most out of their private home tuition experience.

Offering both the International and Singapore curriculums,
our private online lessons are live and interactive,
creating a stimulating yet safe environment for students to study.