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Parents & students

About Tutopiya

Tutopiya is a live online tutoring platform that provides highly vetted and qualified tutors for individual lessons to students aged 8-18.
Yes, we teach students from many different countries around the world.
We will email you a class link to your registered email address prior to each lesson. You have to simply click on that link to join. You may also login to your account and select join class on the Upcoming tab. Our virtual classroom will load on your browser. We recommend that you only use either Google Chrome or Safari as your browser to access our classroom.
Tutopiya provides a free trial individual 60 minutes lesson for every new student. Please sign up on our platform, www.tutopiya.com/signup and complete your profile including the trial lesson details. Based on your requirements, we will provide the best tutor for your child and confirm the trial lesson for your requested date and time.
Yes, please sign up on our platform, www.tutopiya.com/signup for a free trial individual 60 minutes lesson and complete your profile including the trial lesson details. We will provide a choice of tutors for you who match your requirements.
We carry out assessments and prepare customized lesson plans focusing on each student’s weaknesses and gaps in knowledge if any. This is optional and you may request for this service when you request for a trial lesson.

Lesson Queries

No need for any travel, your child learns at their convenience at home or at any location of their choice. Tutopiya will save your child and you much time and money spent travelling to tutors and tuition centers.
Yes, Tutopiya provides a free trial individual 60 minutes lesson for every new student on a subject and topic of their choice.
We will email you instructions to carry out a short device test prior to your trial lesson. Our short 10-15 minutes device test is to ensure that your device is compatible with all the requirements of our virtual classroom. You will be shown how to use all the features of our classroom too during this test.
Tutopiya is flexible and you may choose your lesson duration from 30 minutes to 2 hours.
Yes we provide regular lessons, once a week, twice a week etc. You may choose your lesson frequency and lesson duration.
You simply need a working laptop or tablet and a Wi-Fi connection. We recommend use of a headset with a mic for better audio quality and privacy.

About my Tutor

Yes, our tutors are comprehensively trained and specialised to teach certain curriculums. Therefore, we will only provide tutors who are experienced and knowledgeable of your child’s chosen curriculums.
Yes our tutors are available on weekdays and weekends 9am to 10pm. Our platform is accessible 24/7 for signing up, requesting trial lessons, watching replays of your lessons and booking tutors.
Yes, we provide the same tutor for the long term as we provide for the trial lesson.
Your child may instantly upload photos of their homework or questions onto our virtual classroom whiteboard during the lesson for Tutor’s immediate assistance. You may also email any materials in advance to info@tutopiya.com or WhatsApp to +65 8644 4914 for tutor to mark or prepare for lesson based on these materials.
Yes we send feedback from your child’s tutor updating parents after every lesson.
Yes, we have an excellent team of tutors so we would be able to provide a tutor to cover your lesson. There will also be a handover so the tutor taking over would be updated on your needs and lesson plans.

Payment Queries

Lesson rates depend on your grade, curriculum and country of residence. Please email info@tutopiya.com or WhatsApp +65 9850 2296 for further information. We offer flexible packages which may be used for many subjects and you may choose the lesson duration and frequency. Our rates are generally at least 20% lower than standard home tuition rates.
We accept payments by all major credit cards. We also accept payment by bank transfer. You may login, choose and purchase a package from the billing tab on your account. Please ensure that you have selected your profile prior to purchasing a package as our rates vary based on your country of residence. Alternatively we will email you an invoice for payment pls WhatsApp +65 9850 2296 for payment queries. Our payment gateway for processing credit card payments is handled by Stripe which is a very secure gateway handling payments worldwide.
Following a trial lesson, should you choose to continue lessons you will need to make payment. Once you make payment, credits will be added to your account for the hours purchased and you may book the lessons.

Technical Queries

If a lesson is unable to be conducted due to technical difficulties on either end, our technical support team will assist to resolve and/or reschedule the lesson if it cannot be resolved immediately. If you can't solve the issue, our team is available to assist Monday through Sunday from 10am to 10pm. Regrettably, we are not able to make refunds for technical issues outside of our control.
We have a full-time technical support team to help you deal with any technical issues. Please email support@tutopiya.com or WhatsApp +65 8405 1329.

Tutors

About Tutopiya

Tutopiya is an online live tutoring platform.
Please apply to become a tutor on our platform, we will review your application and get back to you to arrange an interview, IT, communication skills and teaching competency tests.

Lesson Queries

Once you have been selected to join our tutoring team and prior to onboarding you as a tutor on Tutopiya, we provide comprehensive training to ensure that you are confidently able to use our virtual classrooms to teach online.
This is flexible and solely up to you and your student. This varies between 30 minutes to 2 hours generally. Standard is 1 hour.
Tutopiya will provide you with access to teaching resources specific to each subject and curriculum. You may supplement this with your own resources or utilise your own.
You are free to upload any materials you have that can help aid your students’ learning.
If you were not provided advance notice of the cancellation or rescheduling of the class, we will pay you the required rate for the class.

Technical Queries

You need a working laptop or tablet, stable Wi-Fi and a headset with a mic.
Tutopiya provides virtual classrooms which can be accessed through the website with a tutor’s account.
We recommend using the latest versions of Google Chrome or Safari.
We have a full-time technical support team to help you deal with any technical issues. Please email support@tutopiya.com or WhatsApp +65 8405 1329.

Payment Queries

The rates are based on the grades and curriculums you are teaching and your country of residence. For more information, email info@tutopiya.com with these details.
Payments will be transferred to your bank account at the end of each month for all lessons, trial and regular lessons, conducted during the month.
We do not recommend cancellations of confirmed lessons unless it is due unforeseen and unavoidable circumstances. We recommend at least 48 hours advanced notice to the student and it would be better if you rescheduled the lesson. Tutor may cancel a maximum of 3 lessons per month. Tutopiya reserves the right to terminate your contract if this condition is breached. Please email info@tutopiya.com or WhatsApp +65 8644 4914 as soon as you are aware of inability to carry out the class.

Respect and Privacy

As a tutor of Tutopiya, we do not advise you giving out your personal details such as phone numbers or home addresses. We would not be able to resolve any disputes or conflict if communication is done outside our platform. Our operations team handles all communication matters with parents and students on behalf of our tutors. Please email info@tutopiya.com or WhatsApp +65 8644 4914.
As a tutor using Tutopiya, you are expected to respect the partnership you have with Tutopiya. We also expect you to only use our platform to conduct lessons for your students. If you are found taking students offline, Tutopiya reserves the right to terminate your account.
Inform us via email to info@tutopiya.com providing 30 days advance notice.
You can send an email to info@tutopiya.com or simply contact us through WhatsApp at +65 9850 2296.
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