Lesson and Package Policies For Students

Terms & Conditions:

1. Lessons must be scheduled at least 24 hours in advance.

2. Rescheduling of lessons is allowed at no additional charge, as long as a minimum notice of 2 hours before the scheduled lesson start time is given.

3. Failure to provide the required notice period for lesson cancellation, rescheduling, or a no-show will result in the following penalties:

  Cancellation less than 2 hours before the lesson start time: 100% of the lesson duration will be charged.

  Rescheduling less than 2 hours before the lesson start time: 50% of the lesson duration will be charged. (The student must provide the available dates and times for the rescheduled lesson at the time of the request). For monthly plans, rescheduled lessons must be made up within the same month.

  No-show for a lesson: 100% of the lesson duration will be charged.

The above charges are made in order to compensate the tutor for their time.

4. Balance credits may only be transferred to siblings.

  The value of the credits will be calculated based on the 10-hour package rate and excludes any bonus or free hours.

  Once a credit transfer is confirmed, it cannot be reversed.

  The credit transfer process may take up to two working days to be completed.

  A form needs to be completed to request for a credit transfer, please click here if you wish to request a credit transfer.

5. Refunds are possible during the first one month of service only, provided that the end user is not happy with the service provided. Once the first month has been completed upon registration, refunds are no longer permitted. However, we will take preventive measures and offer solutions if you experience any dissatisfaction, while we are committed to be at your service and amicably resolve any complaints that may arise. Additionally, it is important to be aware that the terms and conditions outlined on the refund form will apply to any refund requests. In the event of a breach of contract or terms and conditions, the end users will not be eligible for a refund. In the event The End User is entitled to a refund, the credit value remaining in your Account after the deduction of all charges levied by payment gateways, banks and internal processing fees incurred by us. (This includes the 10% service charge on refunds). It may take up to 10 working days from confirmation of the amount eligible for refund, to process the refund. All refunds shall be in accordance with our Refunds Policy.

6. The pricing for our packages is determined by the student’s curriculum, grade level, and the tier of the tutor. Please note that there may be variations in our standard rates depending on special requirements such as language tutors, level of experience, and the base country of the tutor.

7. The management reserves the right to modify or adjust the rates and policies at their discretion.

8. Validity periods for the purchased package will be applicable as follows:

  For monthly plans, the monthly committed hours will expire at the end of the same month. The package validity will be for the period purchased (3 months / 6 months or 1 year). In addition to this, the validity of the package will be extended to include the inbuilt breaks. (3 months + 30 days break / 6 months + 60 days break and 1 year + 90 days break)

  For flexible plans, over 60 hours the package will remain valid for up to one year from the date of purchase.

  For flexible plans under 60 hours the validity period will be 6 months from the date of purchase.

9. All monthly plans will be inclusive of breaks where an automatic deduction of credits is not applicable during this period.

10. For ongoing packages, students will have access to lesson recordings for review. However, students with no remaining balance hours will not be able to access these recordings.

Package Renewal and Payment Policies For Students:

1. Parents can easily make online payments through the Tutopiya platform by accessing the ‘billing’ tab or by using the low credit emails. Once the payment is made, a receipt will be emailed to you. Promo codes are also available for use on the platform. If you need any assistance, you can refer to our support articles by clicking here.By using this method, the student’s credits will be automatically added and you will be able to book lessons instantly.

2. Monthly Plans can be purchased via the “billing” tab on the Tutopiya platform.

3. You can conveniently settle the fees through PayNow, bank transfer or online via debit/ credit card by clicking on the link provided in the invoice email. You will receive the receipt through email once the payment is confirmed. Kindly note that only debit/ credit card payment method is available for instalment plans.

4. Parents can take advantage of monthly payment plans when buying packages. The designated credit card will be automatically charged every month or as per the agreed schedule at the time of onboarding. The invoice provided will also specify the payment dates.

5. To ensure secure online payments, the card provider may request additional information such as postal code or region when entering payment details. Parents should provide their own postal code or region when prompted to do so.

6. Parents are responsible for any bank fees that may arise during international bank transfers.

7. To ensure easy reconciliation of payments, it is recommended to include the student’s name or invoice number as reference in all bank transfers.

8. Our PayNow and Bank details are as follows;

  Account name: Tutopiya Pte. Ltd

  PayNow Proxy (UEN): 201813208R

  Bank: DBS

  Account Number: 0749031468

  Swift Code: DBSSSGSG

  Bank Code: 7171

  Branch Code: 074

  Branch Address: 3 Temasek Boulevard, #02-709/710/711 Suntec City Mall, Singapore 038983

9. All lessons are conducted on a paid basis only.

10. To take a retrial with the same tutor, payment will be required along with the selection of preferred duration by parents.

11. The second sibling is eligible for a free trial only after the first sibling has paid for their lessons.

12. You can only book additional subject trials after purchasing a package.

13. Students will receive referral credits for successful referrals in accordance with the referral promotion.

14. Free referral credits will be reversed, if a refund is requested by a referred student.

15. Refunds of 25% will be offered on a case-by-case basis for lessons with missing recordings.

Tutor Changes For Students:

1. It is possible for Parents or Students to request a tutor change if they are unsatisfied with their current tutor at any time. However, there is a limit of one free tutor change trial per subject.

2. Please complete this form if you would like to request for a tutor change.

3. A free trial with a new tutor will be provided if the current tutor resigns.

How To Request For Additional Trials:

Students can request for an additional trial via the student profile. You will need to click on trial request tab and click on make a request.

You will be able to select the required subject and schedule an additional trial as per your convenience.

Regular Attendance policy

1. What is the Regular Attendance Policy?

The Regular Attendance Policy at Tutopiya requires each student to attend at least one session per week, with a minimum of four (4) hours per month. This attendance policy applies to all subjects/courses that a student may be taking with Tutopiya. However, this policy excludes the extended breaks that are inbuilt on the monthly plans.

2. Why have you introduced the regular attendance policy?

At Tutopiya, we have introduced the regular attendance policy to address the issue of low attendance among some of our students. We have noticed that some students attend only a few sessions to cover a substantial portion of their curriculum just before important exams or evaluations. This kind of last-minute preparation often results in higher exam stress and poor marks. Therefore, regular attendance would assist in overcoming these obstacles and result in higher marks.

Moreover, regular attendance enables our tutors to become familiar with the academic background of the students and identify their shortcomings or gaps. As a result, we can develop a specialized plan to enhance their performance in an efficient manner.

By attending sessions regularly, students will stretch the same number of sessions across a longer period of time, allowing for more absorption time between sessions. This results in improved knowledge retention and promotes academic discipline and healthy study habits. Overall, the regular attendance policy will help our students achieve their academic goals in a more effective and efficient way.

3. What is the outcome if a student attends less than 4 sessions in a particular month?

If a student attends less than 4 sessions in a particular month, they will need to reschedule any missed lessons within the same month . However, if the missed lessons are not covered up during this time, lesson credits for the missed lessons will be automatically deducted.

The main purpose of this regulation is to develop academic discipline among our students, and the fee is intended to discourage sporadic attendance. At the same time, we understand that some students may already be competent in certain topics and may not need frequent assistance in covering the fundamentals. In such cases, we can help the student attain a higher level of competency by exposing them to difficult questions or preparing them for competitive tests.

To further improve the student’s academic experience, we may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum. By providing this kind of personalized education, we can help students achieve their full potential and become well-rounded learners.

4. What is the outcome if a student attends more than 4 sessions in a particular month?

If a student attends more than 4 sessions in a particular month, you will be charged for the lesson hours completed. In fact, we encourage our students to attend as many sessions as they need to achieve their academic goals.

Attending additional sessions may provide students with more opportunities to engage with the material and get personalized feedback from their tutors. It may also help them to stay ahead of the curriculum or prepare for upcoming exams and evaluations.

At Tutopiya, we understand that every student has unique learning needs and may require different levels of support at different times. Therefore, we are always ready to work with our students to create a customized study plan that meets their individual needs and helps them achieve academic success.

5. I feel that my child does not require regular sessions. What should I do?

We are happy to note that your child is independent and does not require extra support. If the new policy does not suit the needs of your child, please get in touch with our support team who will give you more information on revision and booster lessons. We would be happy to help him/her attain a higher level of competency by exposing him/her to difficult questions or preparing him/her for competitive tests. To further improve your child’s academic experience, we may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum.

6. Am I subject to the Regular Attendance Policy if I do not attend at least four sessions (four hours) in a given month owing to: (i) travel or (ii) illness?

If a student does not attend at least four sessions in a given month due to travel or illness, they are not subject to the Regular Attendance Policy. We understand that unforeseen circumstances may arise, and we want to ensure that our students have the flexibility to manage their schedules accordingly.

In the event of travel or illness, we recommend that you inform us as soon as possible so that we can make appropriate arrangements. If you miss a session due to travel or illness, you can reschedule the missed session within the same month, in accordance with our policy.

At Tutopiya, we are committed to providing personalized education that meets the needs of each individual student. We understand that circumstances beyond your control may affect your attendance, and we are always ready to work with you to ensure that you receive the support you need to achieve academic success.

You may reach our Customer Support team via WhatsApp on +65 8949 6974.

Website Privacy Policy

Tutopiya Pte Ltd is committed to protecting and respecting your privacy.

This policy, together with our Terms of Service (www.tutopiya.com/termsofuse) and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat them.

If you are under 18, please do not send any personal data about yourself to us and only use our services with the explicit authorization of your parent or legal guardian.

Information Collection

1.1 We collect both personal and anonymous data when you send us information or use our various websites, mobile application, APIs, email notifications, applications buttons and widgets (the “Services”) inclusive of

(a) Information that you provide by filling in forms on our site www.tutopiya.com (“our site“). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.

(b) If you contact us, we may keep a record of that correspondence;

(c) We may also ask you to complete surveys that we use for research purposes and you may respond to them at your discretion;

(d) Details of transactions you carry out through our site and of the fulfilment of your orders;

(e) Details of your visits to our site and the resources that you access.

1.2 Personal data is that which can personally identify you, such as your name and email address. Anonymous data is that which cannot identify you and which is typically used in aggregation to better understand our customers. We may collect and process the following data about you:

1.3 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.


2.1 The purposes for which information may be used by us in and outside Singapore include:

(a) Ensuring that content from our site is presented in the most effective manner for you and for your computer;

(b) Providing you with alerts, newsletter, education materials or information that you have the ability to unsubscribe from;

(c) Carrying out our obligations arising from any contracts entered into between you and us;

(d) Allowing you to participate in interactive features of our services, when you choose to do so;

(e) Designing and conducting surveys/questionnaires for client

profiling/segmentation, statistical analysis, improving and furthering the provision of our services;

(f) Complying with laws and regulations applicable to us or any of our affiliates in or outside Singapore;

(g) Legal proceedings, including collecting overdue amounts and seeking professional advice;

(h) Researching, designing and launching services or products including seminars/events/forums;

(i) Promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in Clause 2.2 below); or

(j) Purposes directly related or incidental to the above.

2.2 We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:

(a) Your name, contact details (including address, contact number, email address), products and services information, transaction pattern, behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;

(b) The following classes of services, products and subjects may be marketed in direct marketing:

(i) Services and products related to our services and/or our affiliates (including marketing affiliates programs we are a part of);

(ii) Reward, loyalty or privileges programs, promotional offers and related services; and

(iii) Invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.

(c) We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without a charge.

Disclosure of your information

3.1 We will keep the personal data we hold confidential but may provide information to:

(a) Personnel, agents, advisors, auditors, contractors, financial institutions, and service providers in connection with our operations or services;

(b) Our overseas offices, affiliates, business partners and counterparts (if any);

(c) Persons under a duty of confidentiality to us;

(d) Persons to whom we are required to make disclosure under applicable laws and regulations in or outside Singapore; or

(e) Actual or proposed transferees or participants of our services in or outside Singapore.


4.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to use cookies.

4.2 A cookie is a small file of letters and numbers that we store on your hard drive of your computer upon your confirmation. Cookies contain information that is transferred to your computer’s hard drive.

4.3 We use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

(b) Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

(c) Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

(d) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

4.5 Our website uses Google Analytics, a web traffic analysis service provided by Google Inc. (“Google”). Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.

4.6 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and services.

4.7 Furthermore, you can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).


5.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site and services. You are responsible for keeping this password confidential. We ask you not to share your password with anyone.

5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Third-party websites

Our website may contain links to other sites (the “Linked Sites“), in particular all payments for our services are done through a third-party payment website. We are not responsible for the privacy policies or practices of such Linked Sites. We encourage our users to be aware when leaving our website to read the privacy policies or statements of each Linked Site that collects your personal data. You agree to waive any claim against us with respect to the Linked Sites.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Your continued use of our services constitutes your agreement to this Privacy Policy and any updates.

Data transfers

We may hold your data on servers in Singapore and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3.1 above, who may be located in or outside of Singapore.

Your consent and rights

9.1 By using our services, making an application or visiting our website, you provide consent to the collection and use of your information and other activities as outlined in this policy.

9.2 Under the Personal Data Protection Act (the “PDPA“), individuals have the right:

(a) To check whether we hold personal data about you and to access such data;

(b) Request us to correct as soon as reasonably practicable any data relating to you that is inaccurate;

(c) Ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and

(d) Object to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your objection to us.

9.3 You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:

Name: Tutopiya

Email: info@tutopiya.com

9.4 In accordance with the terms of the PDPA, we have the right to and may charge a minimum fee for processing any data access request.

Governing law and jurisdiction

Nothing in this Privacy Policy shall limit the rights of the data subject under the PDPA. This Privacy Policy shall be governed by the laws of Singapore. You agree that to submit to the exclusive jurisdiction of the Singapore courts (subject to the following) have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with this Privacy Policy or the legal relationship established by them. For the exclusive benefit of Tutopiya Pte Ltd, we shall also retain the right to bring proceedings in the courts of the country of your residence.

Right to Erasure Policy

Tutopiya is an online tuition ed tech company that provides 1-1 and group classes to students from multiple syllabi including IGCSEs, GCSEs, IB, and AQA. Our student base comes from multiple ethnicities and grades across the UAE, Malaysia, and Singapore. Our tutor base primarily includes tutors from Sri Lanka and India. We are committed to protecting the privacy of our students and tutors and respect the right of individuals to request the erasure of their personal data under certain circumstances.


This policy applies to all personal data held by Tutopiya, including the personal data of our students and tutors.

Legal Basis:

Tutopiya holds personal data on the following legal basis:

Consent: Individuals have provided their explicit consent for the processing of their personal data for specific purposes such as providing tutoring services, processing payments, and maintaining academic records.

Contractual: The processing of personal data is necessary for the performance of a contract with the individual, such as for the provision of tutoring services or for the processing of payments.

Legal obligation: The processing of personal data is necessary to comply with a legal obligation, such as for tax or regulatory purposes.

Legitimate interests: The processing of personal data is necessary for the legitimate interests pursued by Tutopiya or a third party, such as for the improvement of our services or for the prevention of fraud.

Circumstances for Erasure:

Individuals have the right to request the erasure of their personal data in the following circumstances:

Personal data is no longer necessary for the purposes for which it was collected: Personal data will be retained only for as long as it is necessary for the purposes for which it was collected. Once the purpose is fulfilled, we will delete or anonymize the data.

The individual withdraws their consent and there is no other legal basis for processing the personal data: If an individual withdraws their consent to the processing of their personal data, we will stop processing it and delete it unless there is another legal basis for processing.

The individual objects to the processing of their personal data and there are no overriding legitimate grounds for the processing: If an individual objects to the processing of their personal data, we will assess whether there are any legitimate grounds that override their interests, rights, and freedoms.

Personal data has been unlawfully processed: If personal data has been unlawfully processed, we will take steps to rectify the situation and, if necessary, delete the personal data.

The personal data has to be erased for compliance with a legal obligation: If there is a legal obligation to delete personal data, we will do so.

Procedure for Erasure:

Individuals can make a request to have their personal data erased by contacting Tutopiya’s Data Protection Officer (Lakmal – contact by emailing lakmal@tutopiya.com). The DPO will verify the identity of the individual making the request and will respond within 3-4 working days.

If the request is granted, Tutopiya will take all reasonable steps to erase the personal data, including notifying any third parties who have access to the personal data.

Consequences of Erasure:

If an individual requests the erasure of their personal data, Tutopiya may be unable to provide tutoring services or fulfill legal obligations. In such cases, we will inform the individual of the consequences of erasure.

Compliance with GDPR:

Tutopiya is committed to complying with the GDPR. This policy is subject to regular review to ensure ongoing compliance with all applicable laws and regulations.

Data Retention:

We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. We will securely delete or anonymize personal data when it is no longer required for these purposes.

Data Security:

We take appropriate technical and organizational measures to ensure the security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We regularly review and update our security measures to ensure the ongoing integrity, confidentiality, and availability of personal data.

Data Breach:

In the event of a data breach, Tutopiya will notify the affected individuals and the relevant authorities as required by law. We will take all necessary steps to contain and investigate the breach and prevent any further unauthorized access or processing of personal data.

Third-Party Processors:

Tutopiya may engage third-party processors to process personal data on our behalf. We will only engage processors that provide sufficient guarantees regarding their security and privacy practices. We will also ensure that the processing activities are conducted in accordance with our instructions and applicable data protection laws.

Rights of the Individual:

Individuals have the right to access, rectify, and restrict the processing of their personal data. They also have the right to object to the processing of their personal data and to request the transfer of their personal data to another controller. Tutopiya will facilitate the exercise of these rights in accordance with applicable laws and regulations.

Contact Us:

If you have any questions or concerns about our right-to-erasure policy, please contact Tutopiya’s Data Protection Officer (Lakmal) at lakmal@tutopiya.com


Tutopiya is committed to protecting the privacy and personal data of our students and tutors. This policy outlines the circumstances under which individuals may request the erasure of their personal data and the steps that Tutopiya will take to comply with such requests. We will review and update this policy as necessary to ensure ongoing compliance with all applicable laws and regulations.


1 Parties

These terms and conditions (the “Terms of Service”) are a binding agreement between Tutopiya Pte Ltd., a limited liability company registered in Singapore with Unique Entity Number 201813208R and have our registered office at 22 Changi Business Park Central 2, #02-08, Singapore 486032 (referred to as “us” “we” or “our”) and those utilising our Services (as defined below) whether providing online tutoring (the “Tutor”) or receiving the benefit of online tutoring (the “End User”) (collectively referred to as “you” or (“your”) that set out our and your rights and obligations.

2 Applicable Terms and Conditions

Please read the Terms of Service carefully, as they apply to your access and use of our services, including our various websites, mobile application, APIs, email notifications, applications buttons and widgets (the “Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services

(collectively referred to as the “Content”). By using the Services, you agree to, at all times, be in compliance with these Terms of Service, our Privacy Policy Statement and any other terms, policies or legal notices published by us that relate to your use of the Services, all of which will together govern your use of the Platform, including without limitation, the Tutor Agreement, Student Policy Handbook, Refund Policy and Transfer Policy.

3 Changes of terms

We may amend the Terms of Service from time to time at our sole discretion without notice or liability to you and it is your responsibility to check periodically for changes. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments.

4 Changes to our services

4.1 The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.

4.2 We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete, up-to-date or free from errors or omissions.

5 Accessing our services

5.1 Access to all Services and Content requires registration for an account with us (the “Account”).

5.2 Tutors can register for an Account by completing the sign-up form at https://www.tutopiya.com/become-a-tutor/ and acceptance of any person as a Tutor is at our absolute discretion and upon acceptance we will provide the Tutor will the login credentials required to access the Tutor’s Account.

5.3 End Users can create an account at https://app.tutopiya.com/#/signup.

5.4 By creating an Account you are authorising us to carry out the instructions you have given us through your Account.

5.5 By creating an Account and using the Platform, either on your behalf of yourself or on behalf of another, including your minor child, you represent and warrant that you are at least 18 years or older and you are legally capable of entering into this legally binding agreement, on behalf of yourself and each person you represent, including a minor child of whom you are a parent or legal guardian.

5.6 You are responsible for maintaining the confidentiality of your password and any account registration or activities that occur under your Account. You must not disclose your Account details or password to any third party. We have the right to disable your Account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.

5.7 If you know or suspect that persons other than you have knowledge of your Account details or password, you must promptly notify us at info@tutopiya.com.

5.8 Additional terms, policies and legal notices may be communicated to you through your Account and you are advised to ensure you are aware of and up to date on all such information.

5.9 You can benefit from our Services by following the instructions for utilising any of the Services available through your Account. In relation to a Tutor, your use of the Services will also be subject to the terms and conditions of the Tutor’s Agreement and in relation to an End User, your use of the Services shall also be subject to compliance with the terms and conditions in the Student Policy Handbook.

5.10 We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if, for any reason, our Services are unavailable at any time or for any period.

5.11 You are responsible for making all arrangements necessary for you to have access to our Services and for ensuring that you procure all equipment and materials necessary to enable you to derive benefit from the Services, including any books, stationary, textbooks etc. recommended by us. We are under no obligation to provide any equipment or materials beyond what is explicitly offered as part and parcel or the services.

5.12 You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.

5.13 You are responsible for cooperating with Tutopiya support team or authorised personnel to perform non-technical or technical investigations to resolve issues reported by you.

5.14 It is mandatory to use our platform and mobile application to access any of our Services at all times.

5.15 Use of the Services requires one or more compatible devices, Internet access (fees may apply), and certain software (fees may apply), and may require obtaining updates or upgrades from time to time. Because use of the Services involves hardware, software, and Internet access, your ability to access and use the Services may be affected by the performance of these factors. High speed Internet access is recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility.

6 Privacy and Data Security

6.1 Our Privacy Policy Statement sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information both within and outside of Singapore for storage, processing and use by us. As part of providing the Services to you, we may need to provide you with certain communications, such as newsletter, service announcements and administrative messages. These communications are considered part of the Services and your http://www.tutopiya.com account, which you may not be able to opt-out from receiving.


7 Your license to use the services

Tutopiya Pte Ltd gives you a personal, worldwide, royalty-free, non-assignable and non exclusive license to use the software that is provided to you by us as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Tutopiya Pte Ltd, in the manner permitted by these Terms of Service.

8 Conduct of Tutoring Sessions

8.1 Our role is limited to providing the Service, including arranging and administering tutoring sessions.

8.2 Tutoring sessions shall be conducted by a Tutor in compliance with the terms of the Tutor Agreement entered into between us and the Tutor and any other codes of conduct that may be applicable.

8.3. End Users will conduct themselves during tutoring sessions in accordance with the terms of the Student Policy Handbook and any other codes of conduct that may be applicable.

8.4 We offer End Users a trial session to provide the opportunity of deciding whether the tutoring relationship is likely to be effective.

8.5 A trial session shall be for the duration of 0.5-1hour after which the End User can elect to take further tuition sessions in the same subject and same level with the Tutor. We shall dependent on the Tutor’s availability schedule such further tuition sessions and shall, if required by the End User, ensure that a regular time slot acceptable to the End User is kept available to accommodate that requirement.

8.6 An End User may reschedule a booked tuition session without charge subject to a minimum notice period of 2 hours prior to the scheduled lesson start time.

8.7 Any booked tuition session cancelled less than 2 hours prior to the scheduled lesson start time or which the End User does not attend shall incur full charges applicable to that lesson.

8.8 Any booked tuition session rescheduled less than 2 hours prior to the scheduled lesson start time shall incur a charge of 50% charges applicable to that lesson.

8.9 An End User is prohibited from making any private arrangement with a Tutor, in respect of the provision of educational services. All communication & payments between a Tutor and End User must only take place using our platform and mobile app.

8.10 Should a dispute arise between a Tutor and an End User (student), we will do the utmost possible to achieve a satisfactory solution of the issue in dispute, but cannot be held responsible for any such issue or for a failure to achieve a solution.

8.11 In the event of a Tutor or End User requests to end the engagement and relationship with the other due to the inability to continue working together we shall use our best endeavours to find a solution to the issue in dispute, which may include offering to find and allocate a different Tutor, subject to availability, but we shall not be held liable for failing to find or allocate another Tutor. In the event that a suitable replacement Tutor cannot be found, then we shall, at our discretion, offer the End User a refund as per the Refund Policy.

8.12 We reserve the right to, at any time for any reason, change the Tutor assigned to an End User

9. Billing and refunds

9.1 Details of tutoring sessions and other Services are available through your Account or directly from us and prices for sessions and pricing packages shall be determined by us from time to time and provided to you.

9.2 An End User may not engage in a tutoring session without first scheduling such a session and by making advance payment for packages relating to booked sessions.

9.3 We shall invoice End Users in respect of packages relating to your bookings.

9.4 Packages can be purchased by following the instructions for payment provided in an End User’s Account or by direct bank transfer to our account in accordance with the invoice provided to you. All payments shall be for the full value of the invoice and no deductions from the invoiced amount shall be made to cover for bank charges, including international transfer charges, or other fees levied in respect of any payment. In the event we do not receive the full amount of the invoice such payment shall be deemed incomplete and/or deficient.

9.5 Packages have a validity period of 1 year from the date of purchase.

9.6 End Users can request a refund in relation to any valid, unused and unallocated portion of a package in your Account by completing a refund request form available through the End User’s Account. In the event of a breach of contract or terms and conditions, the end users will not be eligible for a refund. The End User will be entitled to a refund of the value of remaining in your Account after the deduction of all charges levied by payment gateways, banks and internal processing fees incurred by us (included in a 10% service charge on refunds). It may take up to 1 month from the time a refund request is submitted for us to assess amounts eligible for refund and it will take us 10 days from confirmation of the amount eligible for refund to process the refund. All refunds shall be in accordance with our Refunds Policy.

9.7 We only permit the transfer of any remaining hours in any purchased package between End Users who are siblings. Transfers of this sort shall be prorated in accordance with the grade and rates applicable to the End Users between whom the package is being transferred in accordance with our Transfer Policy.

9.8 In the event that there is a disruption or inability to conduct a tutoring session due to technical difficulties or connectivity issues experienced by the Tutor then no deductions for such class shall be made from the End User’s purchased package. In the event the End User is unable to attend the tutoring session due to technical difficulties or connectivity issues experienced by the End User then the End User will still be obligated to make payment for such tutoring session and deductions shall be made accordingly from the purchased package.

9.9 Tutopiya will be responsible for all payment related matters, including chargebacks, refunds and disputes.

10. Our intellectual property rights

10.1 All intellectual property rights subsisting in respect of the Services belong to Tutopiya Pte Ltd or have been lawfully licensed to Tutopiya Pte Ltd for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the Services themselves or create derivative works with respect thereto, as the Services are protected the fullest extent available under applicable laws as the property of Tutopiya Pte Ltd, including all applicable intellectual property laws.

10.2 You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.

11. Your rights

11.1 You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

11.2 You agree that this license includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals who partner with Tutopiya Pte Ltd for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such Content use.

11.3 Such additional uses by Tutopiya Pte Ltd or other companies, organizations or individuals who partner with Tutopiya Pte Ltd may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.

11.4 We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

11.5 You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third party partners. You understand that your Content may be syndicated, broadcast,

distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. Tutopiya Pte Ltd will not be responsible or liable for any use of your Content by Tutopiya Pte Ltd in accordance with

these Terms of Service. You represent and warrant that you are the owner of the Content you submit or have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.

11.6 Please be aware that any information you choose to share via our communications features with other users of the Services cannot be protected or controlled by us. There is a potential for unlimited access and/or dissemination of such information, unlimited by time. As a result, we expressly prohibit posting or sharing any identifiable personal information, with other users (including End Users and Tutors) via any communications feature offered as part of the Services.

12. Limited liability and warranty

Please read this section carefully since it limits the liability of Tutopiya Pte Ltd and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Entities of Tutopiya Pte Ltd”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section excludes or limits our liability for death or personal injury arising from our negligence or is intended to limit any rights you may have which may not be lawfully limited. All Information is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.




12.4 The Entities of Tutopiya Pte Ltd shall not guarantee or assume any responsibility that:

(a) the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;

(b) the information presented in our Services is free of defect, error, omission, virus or

anything which may change, erase, add to or damage your software, data or equipment; (c) messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;

(d) access to the Services will be available or be uninterrupted;

(e) use of the Services will achieve any particular result; or

(f) defects in the Services will be corrected.

12.5 Without limiting the generality of the foregoing, in no event will the Entities of Tutopiya Pte Ltd be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential loss or damages, including any loss of business, profit, goodwill or reputation arising out of any use, or inability to use, the information or the services, even if any of the Entities of Tutopiya Pte Ltd has been advised of the possibility of such loss or damages.

12.6 You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements.

12.7 Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us at info@tutopiya.com. No such lack of response shall be deemed to constitute any acquiescence or waiver.

12.8 The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.

13. Content on the services

13.1 All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.

13.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

13.3 Any content you upload to our site will be considered non-confidential and non proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

13.4 The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability

of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive.

13.5 Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind, incurred directly or indirectly as a result of the use of the Services by any third party, including without limitation any defamatory, offensive, or illegal conduct of the third party, or the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

13.6 We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

13.7 As part of the Content we use testimonials, examples, and photos of actual users and their use of the Services and you approve that any testimonials provided by you and/or any photos or videos you provide may be used in materials that speak to our Services.

14. Content copyright policy

14.1 Tutopiya Pte Ltd respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you

believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:

(i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

(ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address;

(v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(vi) a statement that the information in the notification is accurate, and that you are authorized to act on behalf of the copyright owner.

14.2 We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is info@tutopiya.com.

15. Use of the services

15.1 We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services , to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or

(v) protect the rights, property or safety of Tutopiya Pte Ltd its users and the public.

15.2 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

15.3 You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Tutopiya Pte Ltd ’s computer systems, or the technical delivery systems of Tutopiya Pte Ltd ’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;

(iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source identifying information; or

(v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.

15.4 We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

16. Linking to us

You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

17. Third party links and resources in our site

17.1 The links from the Services may take you to other sites or services and you acknowledge and agree that Tutopiya Pte Ltd has no responsibility for the accuracy or availability of any Information provided by third parties services and websites.

17.2 The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Tutopiya Pte Ltd on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Tutopiya Pte Ltd and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

17.3 Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.

18. Indemnity

You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. We may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

19. Severance

The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.

20. Several users

If there are two or more persons adhering to these Terms of Service as users, their liability under the Terms of Service is joint and several, and their rights are joint.

21. Waiver

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

22. Termination

22.1 The Terms of Service will continue to apply until terminated by either you or us as follows.

22.2 You may end your agreement with us at any time for any reason by discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.

22.3 We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe:

(i) you have violated these Terms of Service or

(ii) you create risk or possible legal

exposure for us; or

(iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.

22.4 In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.

22.5 Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in section 5.

23. Governing law and jurisdiction

23.1 These Terms of Service shall be governed by Singapore law. You agree that the Singapore courts (subject to section 23.2) have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with these Terms of Service or the legal relationship established by them.

23.2 For the exclusive benefit of Tutopiya Ptd Ltd, we shall also retain the right to bring proceedings in the courts of the country of your residence.

24. Languages

This agreement is drafted in the English language. If this agreement is translated into any other language, the English language version shall prevail.

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