Lesson and Package Policies For Students
– Once credits are transferred they cannot be transferred back.
– Excludes all bonus or free hours provided.
– Once confirmation is received from all parties, the credit transfer will be done within two working days.
– Credit transfer form: https://form.jotform.com/211992666851063
5. Refunds are not allowed once you have completed the first month. Please also note refunds will be subject to terms and conditions mentioned on the refund form.
6. The pricing for packages is determined by the student’s curriculum, grade level, and the tier of the tutor. Please note that there may be variations in standard rates depending on special requirements such as language tutors, level of experience, and the base country of the tutor.
7. Rates may be changed or revised as per the discretion of the management.
8. Validity periods for the purchased package will be applicable as follows:
– For monthly plans, the monthly committed hours will expire at the end of the same month. The package validity will be for the period purchased (3 months / 6 months or 1 year). In addition to this, the validity of the package will be extended to include the inbuilt breaks. (3 months + 30 days break / 6 months + 60 days break and 1 year + 90 days break)
– For flexible plans, over 60 hours the package will remain valid for up to one year from the date of purchase.
– For flexible plans under 60 hours the validity period will be 6 months from the date of purchase.
9. All monthly plans will be inclusive of breaks where an automatic deduction of credits will not be applicable during this period.
10. Lesson recordings will be available for students to review for ongoing packages. Students with no balance hours will not be able to access lesson recordings.
11. Missing Lesson recordings – 25% of the lesson will be refunded on a case by case basis.
Account name: Tutopiya Pte. Ltd
PayNow Proxy (UEN): 201813208R
Account Number: 0749031468
Swift Code: DBSSSGSG
Bank Code: 7171
Branch Code: 074
Branch Address: 3 Temasek Boulevard, #02-709/710/711 Suntec City Mall, Singapore 038983
Students can request for an additional trial via the student profile. You will need to click on trial request tab and click on make a request.
You will be able to select the required subject and schedule an additional trial as per your convenience.
The Regular Attendance Policy at Tutopiya requires each student to attend at least one session per week, with a minimum of four (4) hours per month. This attendance policy applies to all subjects/courses that a student may be taking with Tutopiya. However, this policy excludes the extended breaks that are inbuilt on the monthly plans.
At Tutopiya, we have introduced the regular attendance policy to address the issue of low attendance. We have noticed that some students attend only a few sessions to cover a substantial portion of their curriculum just before important exams or evaluations. This kind of last-minute preparation often results in higher exam stress and poor marks. Therefore, regular attendance would assist in overcoming these obstacles and result in higher marks.
Moreover, regular attendance enables tutors to become familiar with the academic background of the students and identify their shortcomings or gaps. As a result, tutors can develop a specialized plan to enhance their performance in an efficient manner.
By attending sessions regularly, students will stretch the same number of sessions across a longer period of time, allowing for more absorption time between sessions. This results in improved knowledge retention and promotes academic discipline and healthy study habits. Overall, the regular attendance policy will help students achieve their academic goals in a more effective and efficient way.
If a student attends less than 4 sessions in a particular month, they will need to reschedule any missed lessons within the same month . However, if the missed lessons are not covered up during this time, lesson credits for the missed lessons will be automatically deducted.
The main purpose of this regulation is to develop academic discipline among students, and the fee is intended to discourage sporadic attendance. At the same time, we understand that some students may already be competent in certain topics and may not need frequent assistance in covering the fundamentals. In such cases, tutors can help the student attain a higher level of competency by exposing them to difficult questions or preparing them for competitive tests.
To further improve the student’s academic experience, tutors may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum. By providing this kind of personalized education, tutors can help students achieve their full potential and become well-rounded learners.
If a student attends more than 4 sessions in a particular month, you will be charged for the lesson hours completed. In fact, we encourage students to attend as many sessions as they need to achieve their academic goals.
Attending additional sessions may provide students with more opportunities to engage with the material and get personalized feedback from their tutors. It may also help them to stay ahead of the curriculum or prepare for upcoming exams and evaluations.
At Tutopiya, we understand that every student has unique learning needs and may require different levels of support at different times. Therefore, we encourage tutors to work with students to create a customized study plan that meets their individual needs and helps them achieve academic success.
We are happy to note that your child is independent and does not require extra support. If the new policy does not suit the needs of your child, please get in touch with our support team who will give you more information on revision and booster lessons. We would be happy to help him/her attain a higher level of competency by exposing him/her to difficult questions or preparing him/her for competitive tests. To further improve your child’s academic experience, tutors may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum.
If a student does not attend at least four sessions in a given month due to travel or illness, they are not subject to the Regular Attendance Policy. We understand that unforeseen circumstances may arise, and we want to ensure that students have the flexibility to manage their schedules accordingly.
In the event of travel or illness, we recommend that you inform us as soon as possible so that we can make appropriate arrangements. If you miss a session due to travel or illness, you can reschedule the missed session within the same month, in accordance with our policy.
At Tutopiya, tutors are committed to providing personalized education that meets the needs of each individual student. We understand that circumstances beyond your control may affect your attendance, and we are always ready to work with you to ensure that you receive the support you need to achieve academic success.
You may reach our Customer Support team via WhatsApp on +65 8949 6974.
Tutopiya Pte Ltd is committed to protecting and respecting your privacy.
This policy, together with our Terms of Service (www.tutopiya.com/termsofuse) and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat them.
If you are under 18, please do not send any personal data about yourself to us and only use our services with the explicit authorization of your parent or legal guardian.
1.1 We collect both personal and anonymous data when you send us information or use our various websites, mobile application, APIs, email notifications, applications buttons and widgets (the “Services”) inclusive of
(a) Information that you provide by filling in forms on our site www.tutopiya.com (“our site“). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
(b) If you contact us, we may keep a record of that correspondence;
(c) We may also ask you to complete surveys that we use for research purposes and you may respond to them at your discretion;
(d) Details of transactions you carry out through our site and of the fulfilment of your orders;
(e) Details of your visits to our site and the resources that you access.
1.2 Personal data is that which can personally identify you, such as your name and email address. Anonymous data is that which cannot identify you and which is typically used in aggregation to better understand our customers. We may collect and process the following data about you:
1.3 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
2.1 The purposes for which information may be used by us in and outside Singapore include:
(a) Ensuring that content from our site is presented in the most effective manner for you and for your computer;
(b) Providing you with alerts, newsletter, education materials or information that you have the ability to unsubscribe from;
(c) Carrying out our obligations arising from any contracts entered into between you and us;
(d) Allowing you to participate in interactive features of our services, when you choose to do so;
(e) Designing and conducting surveys/questionnaires for client
profiling/segmentation, statistical analysis, improving and furthering the provision of our services;
(f) Complying with laws and regulations applicable to us or any of our affiliates in or outside Singapore;
(g) Legal proceedings, including collecting overdue amounts and seeking professional advice;
(h) Researching, designing and launching services or products including seminars/events/forums;
(i) Promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in Clause 2.2 below); or
(j) Purposes directly related or incidental to the above.
2.2 We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:
(a) Your name, contact details (including address, contact number, email address), products and services information, transaction pattern, behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
(b) The following classes of services, products and subjects may be marketed in direct marketing:
(i) Services and products related to our services and/or our affiliates (including marketing affiliates programs we are a part of);
(ii) Reward, loyalty or privileges programs, promotional offers and related services; and
(iii) Invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
(c) We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without a charge.
3.1 We will keep the personal data we hold confidential but may provide information to:
(a) Personnel, agents, advisors, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
(b) Our overseas offices, affiliates, business partners and counterparts (if any);
(c) Persons under a duty of confidentiality to us;
(d) Persons to whom we are required to make disclosure under applicable laws and regulations in or outside Singapore; or
(e) Actual or proposed transferees or participants of our services in or outside Singapore.
4.2 A cookie is a small file of letters and numbers that we store on your hard drive of your computer upon your confirmation. Cookies contain information that is transferred to your computer’s hard drive.
4.3 We use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
(d) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
4.5 Our website uses Google Analytics, a web traffic analysis service provided by Google Inc. (“Google”). Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.
4.6 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and services.
4.7 Furthermore, you can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).
5.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site and services. You are responsible for keeping this password confidential. We ask you not to share your password with anyone.
5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our website may contain links to other sites (the “Linked Sites“), in particular all payments for our services are done through a third-party payment website. We are not responsible for the privacy policies or practices of such Linked Sites. We encourage our users to be aware when leaving our website to read the privacy policies or statements of each Linked Site that collects your personal data. You agree to waive any claim against us with respect to the Linked Sites.
We may hold your data on servers in Singapore and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3.1 above, who may be located in or outside of Singapore.
9.1 By using our services, making an application or visiting our website, you provide consent to the collection and use of your information and other activities as outlined in this policy.
9.2 Under the Personal Data Protection Act (the “PDPA“), individuals have the right:
(a) To check whether we hold personal data about you and to access such data;
(b) Request us to correct as soon as reasonably practicable any data relating to you that is inaccurate;
(c) Ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
(d) Object to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your objection to us.
9.3 You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
9.4 In accordance with the terms of the PDPA, we have the right to and may charge a minimum fee for processing any data access request.
Tutopiya is an online tuition ed tech company that provides 1-1 and group classes to students from multiple syllabi including IGCSEs, GCSEs, IB, and AQA. Our student base comes from multiple ethnicities and grades across the UAE, Malaysia, and Singapore. Our tutor base primarily includes tutors from Sri Lanka and India. We are committed to protecting the privacy of our students and tutors and respect the right of individuals to request the erasure of their personal data under certain circumstances.
This policy applies to all personal data held by Tutopiya, including the personal data of our students and tutors.
Tutopiya holds personal data on the following legal basis:
Consent: Individuals have provided their explicit consent for the processing of their personal data for specific purposes such as providing tutoring services, processing payments, and maintaining academic records.
Contractual: The processing of personal data is necessary for the performance of a contract with the individual, such as for the provision of tutoring services or for the processing of payments.
Legal obligation: The processing of personal data is necessary to comply with a legal obligation, such as for tax or regulatory purposes.
Legitimate interests: The processing of personal data is necessary for the legitimate interests pursued by Tutopiya or a third party, such as for the improvement of our services or for the prevention of fraud.
Individuals have the right to request the erasure of their personal data in the following circumstances:
Personal data is no longer necessary for the purposes for which it was collected: Personal data will be retained only for as long as it is necessary for the purposes for which it was collected. Once the purpose is fulfilled, we will delete or anonymize the data.
The individual withdraws their consent and there is no other legal basis for processing the personal data: If an individual withdraws their consent to the processing of their personal data, we will stop processing it and delete it unless there is another legal basis for processing.
The individual objects to the processing of their personal data and there are no overriding legitimate grounds for the processing: If an individual objects to the processing of their personal data, we will assess whether there are any legitimate grounds that override their interests, rights, and freedoms.
Personal data has been unlawfully processed: If personal data has been unlawfully processed, we will take steps to rectify the situation and, if necessary, delete the personal data.
The personal data has to be erased for compliance with a legal obligation: If there is a legal obligation to delete personal data, we will do so.
Individuals can make a request to have their personal data erased by contacting Tutopiya’s Data Protection Officer (Lakmal – contact by emailing email@example.com). The DPO will verify the identity of the individual making the request and will respond within 3-4 working days.
If the request is granted, Tutopiya will take all reasonable steps to erase the personal data, including notifying any third parties who have access to the personal data.
If an individual requests the erasure of their personal data, Tutopiya may be unable to provide tutoring services or fulfill legal obligations. In such cases, we will inform the individual of the consequences of erasure.
Tutopiya is committed to complying with the GDPR. This policy is subject to regular review to ensure ongoing compliance with all applicable laws and regulations.
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. We will securely delete or anonymize personal data when it is no longer required for these purposes.
We take appropriate technical and organizational measures to ensure the security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We regularly review and update our security measures to ensure the ongoing integrity, confidentiality, and availability of personal data.
In the event of a data breach, Tutopiya will notify the affected individuals and the relevant authorities as required by law. We will take all necessary steps to contain and investigate the breach and prevent any further unauthorized access or processing of personal data.
Tutopiya may engage third-party processors to process personal data on our behalf. We will only engage processors that provide sufficient guarantees regarding their security and privacy practices. We will also ensure that the processing activities are conducted in accordance with our instructions and applicable data protection laws.
Individuals have the right to access, rectify, and restrict the processing of their personal data. They also have the right to object to the processing of their personal data and to request the transfer of their personal data to another controller. Tutopiya will facilitate the exercise of these rights in accordance with applicable laws and regulations.
If you have any questions or concerns about our right-to-erasure policy, please contact Tutopiya’s Data Protection Officer (Lakmal) at firstname.lastname@example.org
Tutopiya is committed to protecting the privacy and personal data of our students and tutors. This policy outlines the circumstances under which individuals may request the erasure of their personal data and the steps that Tutopiya will take to comply with such requests. We will review and update this policy as necessary to ensure ongoing compliance with all applicable laws and regulations.
+65 6016 0923