Business Operations

Worked examples (7)

• 1Explain three benefits of a motivated workforce (6 marks, Paper 1)
• 2Where does Taylor's theory still work? (4 marks, Paper 2)
• 3Apply Maslow's hierarchy to motivate staff at different levels (6 marks, Paper 2)
• 4Explain Herzberg's two-factor theory using a real workplace example (6 marks, Paper 2)
• 5How can a small business use Mayo's insights without spending money? (4 marks, Paper 1)
• 6Match the financial reward to the role (4 marks, Paper 1)
• 7Recommend non-financial rewards for a tight-budget firm (5 marks, Paper 1)

Model answers (4)

• ✓Model answer — 4BS1-style — Paper 2, 8 mark explain
• ✓Model answer — 4BS1-style — Paper 2, 9 mark discuss
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate (challenge)

Worked examples (6)

• 1State four reasons communication matters in business (4 marks, Paper 1)
• 2Recommend communication methods for two scenarios (6 marks, Paper 1)
• 3Explain when informal communication is appropriate (4 marks, Paper 2)
• 4Explain the impact of three barriers to communication (6 marks, Paper 2)
• 5Cost of poor communication on a specific business (5 marks, Paper 2)
• 6Apply the communication-method framework to a difficult conversation (4 marks, Paper 1)

Model answers (4)

• ✓Model answer — 4BS1-style — Paper 2, 8 mark explain
• ✓Model answer — 4BS1-style — Paper 2, 9 mark discuss
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate (challenge)

Worked examples (5)

• 1Order the recruitment process steps (4 marks, Paper 1)
• 2Recommend internal or external recruitment for a manager role (6 marks, Paper 1)
• 3Recommend a selection process for a sales role (5 marks, Paper 1)
• 4List five required elements of a contract of employment (5 marks, Paper 1)
• 5Explain three costs of making a poor hiring decision (6 marks, Paper 2)

Model answers (4)

• ✓Model answer — 4BS1-style — Paper 1, 8 mark explain
• ✓Model answer — 4BS1-style — Paper 2, 9 mark discuss
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate (challenge)

Worked examples (5)

• 1State four reasons businesses train staff (4 marks, Paper 1)
• 2Explain three benefits of good induction training (6 marks, Paper 1)
• 3Explain two advantages of on-the-job training (4 marks, Paper 1)
• 4Explain two advantages of off-the-job training (4 marks, Paper 2)
• 5Calculate the ROI of a training programme (5 marks, Paper 2)

Model answers (4)

• ✓Model answer — 4BS1-style — Paper 1, 8 mark explain + discuss
• ✓Model answer — 4BS1-style — Paper 2, 9 mark discuss
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate (challenge)

Worked examples (5)

• 1State three ways organisation structure affects a business (3 marks, Paper 2)
• 2Compare tall and flat structures (6 marks, Paper 2)
• 3Span of control trade-offs (4 marks, Paper 2)
• 4Discuss centralisation vs decentralisation for a multi-site retailer (6 marks, Paper 2)
• 5Explain the importance of delegation for a growing business (5 marks, Paper 1)

Model answers (4)

• ✓Model answer — 4BS1-style — Paper 2, 8 mark explain
• ✓Model answer — 4BS1-style — Paper 2, 9 mark discuss
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate
• ✓Model answer — 4BS1-style — Paper 2, 12 mark evaluate (challenge)