Business Communication

Worked examples (6)

• 1Classify the type of barrier (4 marks)
• 2Match the solution to the barrier (4 marks)
• 3Explain a barrier and its solution (5 marks)
• 4Explain information overload and its solution (5 marks)
• 5Analyse barriers in a global business (8 marks)
• 6Analyse delayering as a solution (6 marks)

Model answers (6)

• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 Q1/Q2 style
• ✓Model answer — 9609 Paper 3 Q3/Q4 style
• ✓Model answer — 9609 Paper 4 style

Worked examples (6)

• 1Identify the stages of the communication process (4 marks)
• 2Classify internal vs external communication (4 marks)
• 3Explain why communication is essential when giving instructions (5 marks)
• 4Explain why communication is essential during change (5 marks)
• 5Analyse the impact of poor communication (8 marks)
• 6Analyse communication in a crisis (6 marks)

Model answers (6)

• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 Q1/Q2 style
• ✓Model answer — 9609 Paper 3 Q3/Q4 style
• ✓Model answer — 9609 Paper 4 style

Worked examples (6)

• 1Classify methods of communication (4 marks)
• 2Match the strength to the method (4 marks)
• 3Explain strengths of written communication (5 marks)
• 4Explain weaknesses of electronic communication (5 marks)
• 5Analyse the choice of method for redundancies (8 marks)
• 6Analyse using visual communication for data (6 marks)

Model answers (6)

• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 Q1/Q2 style
• ✓Model answer — 9609 Paper 3 Q3/Q4 style
• ✓Model answer — 9609 Paper 4 style

Worked examples (6)

• 1Classify the direction of communication (4 marks)
• 2Classify one-way vs two-way communication (4 marks)
• 3Explain a benefit of two-way communication (5 marks)
• 4Explain the importance of horizontal communication (5 marks)
• 5Analyse problems of a long chain of command (8 marks)
• 6Analyse the problem of too many channels (6 marks)

Model answers (6)

• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 Q1/Q2 style
• ✓Model answer — 9609 Paper 3 Q3/Q4 style
• ✓Model answer — 9609 Paper 4 style

Worked examples (6)

• 1Classify formal vs informal communication (4 marks)
• 2Identify a benefit and a risk of the grapevine (4 marks)
• 3Explain a benefit of informal communication (5 marks)
• 4Explain how communication affects efficiency (5 marks)
• 5Analyse the effect of poor communication on efficiency (8 marks)
• 6Analyse a way to improve communication (6 marks)

Model answers (6)

• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 style
• ✓Model answer — 9609 Paper 3 Q1/Q2 style
• ✓Model answer — 9609 Paper 3 Q3/Q4 style
• ✓Model answer — 9609 Paper 4 style