Stakeholders need information to make decisions — to invest, lend, supply, work for or regulate a business. Published financial statements are often seen as the most useful source, but how far that is true depends on the stakeholder and what they need to decide.
The case that financial statements are the most useful source. They are objective and audited, so stakeholders can trust them more than management's claims; the auditor's 'true and fair view' opinion is a powerful safeguard. They are comprehensive and comparable: profitability, solvency and cash position can be tracked over time and compared with rivals, giving lenders, investors and managers a rigorous basis for decisions. They are also publicly available for a plc, so even stakeholders without inside access can use them. For decisions that turn on financial questions — can the firm repay a loan? is it worth investing in? can it pay its suppliers? — the financial statements are exactly the right evidence, and arguably the single most useful source.
The case that other information can matter more. First, the statements are historical and quantitative, so they say nothing about the future, the brand, staff morale, customer loyalty or innovation — factors many stakeholders care about. Second, different stakeholders need different things: employees may value job-security signals and management communication more than the precise accounts; customers may care about product quality and reliability; the community may rely on the CSR/sustainability report or independent media rather than the numbers. Third, the narrative sections are management's view and may be biased, and figures can be window-dressed. Fourth, much vital information — the state of the market, competitors, the economy — simply is not in the accounts at all. So for some stakeholders and some decisions, other sources are more useful.
Weighing it up (criterion). The usefulness of financial statements depends on who the stakeholder is and what decision they face. For finance-focused stakeholders making financial decisions — investors, lenders, suppliers — the financial statements are usually the most useful single source. For stakeholders concerned with non-financial matters — employees with job worries, customers judging quality, communities judging conduct — other information (CSR reports, news, direct experience) often matters more.
Judgement. Published financial statements are the most useful source for the financial decisions of investors, lenders and suppliers, because they are objective, audited and comparable. But they are not the most useful source in every case: they are historical and quantitative, they omit the external environment and qualitative factors, and other stakeholders have different needs. The most defensible conclusion is that financial statements are the most useful source when the decision is essentially financial and the stakeholder values reliability and comparability — which covers many key stakeholders — but they should be treated as one source among several, complemented by qualitative and external information.