Lesson and Package Policies For Students
Lesson Terms & Conditions:
1. Lessons must be scheduled at least 24 hours in advance.
2. Rescheduling of lessons is allowed at no additional charge, as long as a minimum notice of 2 hours before the scheduled lesson start time is given.
3. Failure to provide the required notice period for lesson cancellation, rescheduling, or a no-show will result in the following penalties:
- Cancellation less than 2 hours before the lesson start time: 100% of the lesson duration will be charged.
- Rescheduling less than 2 hours before the lesson start time: 50% of the lesson duration will be charged. (The student must provide the available dates and times for the rescheduled lesson at the time of the request)
- No-show for a lesson: 100% of the lesson duration will be charged.
Please note that this fee compensates the tutor for their time.
- For weekly plans, rescheduled lessons must be made up within the same week.
4. Balance credits may only be transferred to siblings.
- The value of the credits will be calculated based on the 10-hour package rate and excludes any bonus or free hours.
- Once a credit transfer is confirmed, it cannot be reversed.
- The credit transfer process may take up to two working days to be completed.
- For the credit transfer form click here.
5. Once the first month has been completed, refunds are no longer permitted. Additionally, it is important to be aware that the terms and conditions outlined on the refund form will apply to any refund requests.
6. The pricing for our packages is determined by the student’s curriculum, grade level, and the tier of the tutor. Please note that there may be variations in our standard rates depending on special requirements such as language tutors, level of experience, and the base country of the tutor.
7. The management reserves the right to modify or adjust the rates at their discretion.
8. Validity periods for the purchased package will be applicable as follows:
- For weekly plans, the weekly committed hours will expire at the end of the same week.
- For flexible plans, the package will remain valid for up to one year from the date of purchase.
9. For ongoing packages, students will have access to lesson recordings for review. However, students with no remaining balance hours will not be able to access these recordings.
10. Refunds of 25% will be offered on a case-by-case basis for lessons with missing recordings.
Package Renewal and Payment Policies For Students
1. Parents can easily make online payments through the Tutopiya platform by accessing the ‘billing’ tab or by using the low-credit emails. Once the payment is made, a receipt will be emailed to you. Promo codes are also available for use on the platform. If you need any assistance, you can refer to our support articles by clicking here. By using this method, the student’s credits will be automatically added and our support team will be able to book lessons instantly.
- The only way to buy the Weekly Plans is through the “billing” tab on Tutopiya platform.
2. You can conveniently settle the fees through PayNow, bank transfer or online via debit/ credit card by clicking on the link provided in the invoice email. You will receive the receipt through email once the payment is confirmed. However, kindly note that this payment method is not applicable for weekly plans.
3. Parents can take advantage of monthly payment plans when buying packages that exceed 30 hours. The designated credit card will be automatically charged every fortnight or as per the agreed upon schedule at the time of onboarding. The invoice provided will also specify the payment dates.
4. To ensure secure online payments, the card provider may request additional information such as postal code or region when entering payment details. Parents should provide their own postal code or region when prompted to do so.
5. Parents are responsible for any bank fees that may arise during international bank transfers.
6. To ensure easy reconciliation of payments, it is recommended to include the student’s name or invoice number as reference in all bank transfers.
7. Our PayNow and Bank details are as follows;
- Account name: Tutopiya Pte. Ltd
- PayNow Proxy (UEN): 201813208R
- Bank: DBS
- Account Number/IBAN: 0749031468
- Swift Code: DBSSSGSG
- Bank Code: 7171
- Branch Code: 074
- Branch Address: 3 Temasek Boulevard, #02-709/710/711 Suntec City Mall, Singapore 038983
8. All lessons are conducted on a paid basis only.
9. To take a retrial with the same tutor, payment will be required along with the selection of preferred duration by parents.
10. The second sibling is eligible for a free trial only after the first sibling has paid for their lessons.
11. You can only book additional subject trials after buying a package.
12. Students will receive referral credits for successful referrals in accordance with the referral promotion.
13. Reversed free referral credits may occur if a refund is requested by a referral.
Tutor Changes For Students
- It is possible for Parents or Students to request a tutor change if they are unsatisfied with their current tutor at any time. However, there is a limit of one free tutor change trial per subject.
- A free trial with a new tutor will be provided if the current tutor resigns.
Regular Attendance Policy
1. What is the Regular Attendance Policy?
The Regular Attendance Policy at Tutopiya requires each student to attend at least one session per week, with a minimum of four (4) hours per month. This attendance policy applies to all subjects/courses that a student may be taking with Tutopiya. However, this policy excludes the extended breaks that are built into the weekly plans.
2. Why have you introduced the regular attendance policy?
At Tutopiya, we have introduced the regular attendance policy to address the issue of low attendance among some of our students. We have noticed that some students attend only a few sessions to cover a substantial portion of their curriculum just before important exams or evaluations. This kind of last-minute preparation often results in higher exam stress and poor marks. Therefore, regular attendance would assist in overcoming these obstacles and result in higher marks.
Moreover, regular attendance enables our tutors to become familiar with the academic background of the students and identify their shortcomings or gaps. As a result, we can develop a specialized plan to enhance their performance in an efficient manner.
By attending sessions regularly, students will stretch the same number of sessions across a longer period of time, allowing for more absorption time between sessions. This results in improved knowledge retention and promotes academic discipline and healthy study habits. Overall, the regular attendance policy will help our students achieve their academic goals in a more effective and efficient way.
3. What is the outcome if a student attends less than 4 sessions in a particular month?
If a student attends less than 4 sessions in a particular month, they will need to reschedule any missed lessons within 14 days from the missed lesson. However, if the missed lessons are not covered up during this time, lesson credits for the missed lessons will be deducted.
The main purpose of this regulation is to develop academic discipline among our students, and the fee is intended to discourage sporadic attendance. At the same time, we understand that some students may already be competent in certain topics and may not need frequent assistance in covering the fundamentals. In such cases, we can help the student attain a higher level of competency by exposing them to difficult questions or preparing them for competitive tests.
To further improve the student’s academic experience, we may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum. By providing this kind of personalized education, we can help students achieve their full potential and become well-rounded learners.
4. What is the outcome if a student attends more than 4 sessions in a particular month?
If a student attends more than 4 sessions in a particular month, you will be charged for the lesson hours completed. In fact, we encourage our students to attend as many sessions as they need to achieve their academic goals.
Attending additional sessions may provide students with more opportunities to engage with the material and get personalized feedback from their tutors. It may also help them to stay ahead of the curriculum or prepare for upcoming exams and evaluations.
At Tutopiya, we understand that every student has unique learning needs and may require different levels of support at different times. Therefore, we are always ready to work with our students to create a customized study plan that meets their individual needs and helps them achieve academic success.
5. I feel that my child does not require regular sessions. What should I do?
We are happy to note that your child is independent and does not require extra support. If the new policy does not suit the needs of your child, please get in touch with our support team who will give you more information on revision and booster lessons. We would be happy to help him/her attain a higher level of competency by exposing him/her to difficult questions or preparing him/her for competitive tests. To further improve your child’s academic experience, we may also build a customized study plan that delves deeper into certain ideas beyond the school curriculum.
6. Am I subject to the Regular Attendance Policy if I do not attend at least four sessions (four hours) in a given month owing to: (i) travel or (ii) illness?
If a student does not attend at least four sessions in a given month due to travel or illness, they are not subject to the Regular Attendance Policy. We understand that unforeseen circumstances may arise, and we want to ensure that our students have the flexibility to manage their schedules accordingly.
In the event of travel or illness, we recommend that you inform us as soon as possible so that we can make appropriate arrangements. If you miss a session due to travel or illness, you can reschedule the missed session within 14 days, in accordance with our policy.
At Tutopiya, we are committed to providing personalized education that meets the needs of each individual student. We understand that circumstances beyond your control may affect your attendance, and we are always ready to work with you to ensure that you receive the support you need to achieve academic success.
You may reach our Customer Support team via WhatsApp on +65 8949 6974