Your Payment Security and Guarantee at Tutopiya

At Tutopiya, your investment in education is protected by our comprehensive payment guarantee system. We ensure your money is secure, your credits are flexible, and your learning journey is risk-free.

Complete Payment Protection

We understand that choosing the right tutor and investing in education is a significant decision. That's why we've built a robust payment protection system that gives you complete peace of mind. Your payment is secure, your credits are flexible, and you have full control over your investment.

Flexible Credit System

Try Different Tutors Risk-Free

Not satisfied with your current tutor? No problem! Your credits are transferable to any other tutor in our network. You can switch tutors at any time without losing your investment.

Credit Flexibility Benefits:
  • Transfer credits to any tutor instantly
  • No additional fees for tutor changes
  • Credits never expire
  • Use credits across different subjects

Open Refund Policy

Get Your Money Back Anytime

We believe in complete transparency. You can request a refund for your unused credits at any time, subject to a small 10% processing fee to cover administrative costs.

Refund Process
  • • Request refund anytime
  • • 10% processing fee applies
  • • Processed within 3-5 business days
  • • Refunded to original payment method
What's Covered
  • • All unused credits
  • • Partial session credits
  • • Package credits
  • • Subscription credits

Bank-Level Security

Your Card Details Are 100% Secure

We take your financial security seriously. Your payment information is encrypted and protected by industry-standard security measures. We will never share your card details with anyone without your explicit consent.

SSL Encryption

256-bit bank-level encryption

PCI DSS Compliant

Payment security standard

Privacy Protected

Never shared without consent

Tutopiya Takes Full Responsibility

We Protect Your Investment

Tutopiya holds full responsibility for all payment collections and ensures your money is protected. We act as the intermediary between you and our tutors, guaranteeing that your investment is secure.

Our Commitment:
  • Full responsibility for payment processing
  • Secure escrow system for all payments
  • 24/7 payment protection monitoring
  • Immediate resolution of payment issues

Marketplace Standards

Important: Use Our Secure Payment System

To ensure your payment protection and security, all transactions must be processed through Tutopiya's official payment system. Personal payments made directly to tutors are not covered under our payment protection policy.

Payment Protection Only Applies To:
  • Payments made through Tutopiya's official platform
  • Transactions processed via our secure payment gateway
  • Credits purchased through our website or app
  • Official Tutopiya billing and invoicing
Not Covered:
  • Direct payments to tutors outside our platform
  • Cash payments or bank transfers to individual tutors
  • Third-party payment methods not authorized by Tutopiya
  • Off-platform transactions or arrangements

How Our Payment Protection Works

1

Secure Payment

Pay securely through our encrypted system

2

Credits Stored

Your credits are safely stored in your account

3

Flexible Usage

Use with any tutor or request refund anytime

4

Full Protection

Tutopiya guarantees your investment

Frequently Asked Questions

Absolutely! Your credits are transferable to any tutor in our network. If you're not satisfied with your current tutor, you can switch to another tutor instantly without any additional fees or losing your investment.

You can request a refund for your unused credits at any time. Simply contact our support team, and we'll process your refund within 3-5 business days. A 10% processing fee applies to cover administrative costs.

Yes, absolutely! We use bank-level SSL encryption and are PCI DSS compliant. Your card details are never stored on our servers and will never be shared with anyone without your explicit consent.

Tutopiya takes full responsibility for all payment processing. If there's any issue, contact our support team immediately, and we'll resolve it right away. Your investment is always protected.

No, your credits never expire! You can use them anytime, with any tutor, for any subject. If you decide not to use them, you can always request a refund.

Our payment protection only applies to transactions made through Tutopiya's official platform. Direct payments to tutors, cash payments, or off-platform transactions are not covered. Always use our secure payment system to ensure your protection.

Need Help? We're Here for You

Have questions about payments, credits, or refunds? Our support team is available 24/7 to help you with any concerns.

WhatsApp Support

Get instant help via WhatsApp

+65 8767 2592
Billing Support

For payment and billing queries

billing@tutopiya.com
General Support

For general inquiries and help

info@tutopiya.com

Ready to Start Learning with Confidence?

Join thousands of students who trust Tutopiya with their education and payment security.